Shipping Policy


Shipping Policy
Thank you for choosing Art Echo! We aim to provide a smooth and timely shipping experience for our customers. Please review the information below regarding our shipping procedures.

1. Order Processing Time

Once you place your order, our team will process it within 2-5 business days. Please note that business days are Monday through Friday, excluding holidays. If you place an order over the weekend or on a holiday, it will be processed on the next business day.

2. Shipping Rates & Delivery Times

Shipping rates are calculated based on your shipping address and the size of the canvas you order. You will be able to view the final shipping cost at checkout.

Estimated Delivery Times:

  • Domestic Orders (Within the United States):

    • Standard Shipping: 7-10 business days
    • Expedited Shipping: 3-5 business days (additional fees apply)

  • International Orders:
    Delivery times for international shipments vary based on your location. Typically, international orders will arrive within 10-15 business days. Please note that customs processing may cause delays.

3. Shipping Methods

We use trusted carriers to deliver your order, including:

  • USPS (United States Postal Service)
  • FedEx
  • UPS

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment’s progress.

4. Free Shipping Promotion

We offer free standard shipping on orders over a certain amount. This will be indicated at checkout. Free shipping applies only to domestic orders within the United States and is subject to change based on promotions or seasonal offers.

5. International Shipping

Yes, we do offer international shipping! Shipping fees for international orders are calculated based on the destination, and any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Please be aware that international shipping may take longer due to customs processing. We recommend checking with your local customs office for information about potential delays or additional fees.

6. Address Accuracy

To ensure the safe and timely delivery of your order, please double-check that your shipping address is entered correctly at checkout. Art Echo is not responsible for delays or misdeliveries caused by incorrect addresses. If you notice an error after placing your order, please contact us as soon as possible at artechostore@gmail.com so we can assist in making any necessary corrections.

7. Order Tracking

After your order has been processed and shipped, you will receive an email with a tracking number. You can use this tracking number to follow your shipment’s journey through the carrier's tracking page.

8. Lost or Damaged Items

We take great care to ensure that your canvas is securely packaged and delivered in perfect condition. However, in the event that your order is damaged during transit or lost, please contact us at artechostore@gmail.com within 7 days of receiving your shipment. We will work with you to resolve the issue, either by sending a replacement or issuing a refund, depending on the situation.

9. Signature Requirements

In some cases, especially for high-value orders, a signature may be required upon delivery. If you are not available at the time of delivery, please check with the carrier for instructions on how to reschedule or pick up your package.

10. Order Modifications & Cancellations

Once your order has been placed, we begin processing it as quickly as possible. If you need to make a change or cancel your order, please contact us immediately at artechostore@gmail.com. We can only cancel or modify orders that have not yet been processed or shipped.

11. Shipping Issues & Customer Support

If you encounter any issues with shipping or have questions about the status of your order, please reach out to our customer support team at artechostore@gmail.com. We are here to assist you and ensure your satisfaction.

We appreciate your business and are committed to providing you with the best shipping experience possible. Thank you for shopping at Art Echo!